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Types of questions to ask to communicate effectively
啟動型問題The kickstart question:
A good opening question is key, and asking a kickstarter like this will begin the conversation quickly and effectively—no need for useless banter. This question gets right down to business without being too aggressive or pointed.
Example:
What’s on your mind?
What are your thoughts?
What do you think of the issue?
專注型問題The focus question:
So that you can really hone in on an issue, first find out directly from the source exactly what it is—before you’ve jumped in to help with something that isn’t the real problem.
Example:
What’s the real challenge here?
What are the key issues?
Do we know what the main problem is?
根本型問題The foundation question:
Find out what your team member wants. It’s as simple as that. They might want something small or big, and thanks to this question, you’ll learn which—while leaving them feeling empowered.
Example:
What do you need?
What kind of help do you want?
What exactly do we need to solve this?
策略型問題The strategic question:
Everyone needs a little help prioritizing now and then. This question will help the other person understand that they can drop a task to make room for something more important, so they don’t feel as though they are constantly taking on more without there being any room for relief.
Example:
If you’re saying yes to this, what are you saying no to?
分享時間
- What was the one issue you helped a co-worker clarify/ resolve?
- What are other important tips for effective listening and questions?